SCALE San Diego - Smart City and Urban Innovation Accelerators

Innovative User Experiences

"Get It Done San Diego" is the City's official app for residents to report non-emergency problems to the City of San Diego. App users can report problems like potholes, graffiti, and illegal dumping. The City receives around 1,000 reports a day and the mobile app has been downloaded 100,000 times since the May 2016 launch.

Our users are very engaged with the City overall and their neighborhoods and are interested in what's happening on their streets. Fed by the City's data portal, this tool will allow users to see what's been reported with Get It Done and filter by type and status — just by lifting their phone.

See an existing problem? The City may already be working on a repair. The system will also allow messages to be proactively posted by the City to communicate upcoming repairs or geo-specific announcements. Over time, additional data sources can be included to inform residents of future work.

DESIRED OUTCOMES

Visualized Get It Done Data

Develop a user-friendly mobile-based tool for customers to use to see Get It Done reports in their neighborhood through an augmented reality (AR) UI
Enable filtering by Get It Done status (open, closed) and type (pothole, street light)
Enable the ability to include additional data sources in the future, such as construction projects, special events, and other information relevant to residents

Geolocation-based Knowledge/FAQs

Enable the ability for the City to post messages at specific geo-locations to make announcements (i.e., this staircase will be repaired on...)
Formulate strategy to keep answers up-to-date and resolving "don't knows"
Ensure system can be efficiently maintained

SUBJECT MATTER EXPERTS

Kirby Brady, Director, Performance & Analytics Department
Russell Austin, Program Coordinator, Performance & Analytics Department
Alex Hempton, Program Manager, Performance & Analytics Department

DATA SOURCES & SETS

General Sources

Data.gov — https://api.data.gov/docs/
data.world — data.world (Login Required)
San Diego Open Data Portal — https://data.sandiego.gov/datasets/
San Diego County Data Portal — https://data.sandiegocounty.gov/
San Diego Regional Data Library - https://www.sandiegodata.org/
SanGIS - http://www.sangis.org/

Get It Done

San Diego 311 "Get It Done" — https://data.sandiego.gov/datasets/get-it-done-311/
getitdone.sandiego.gov

Environment & Geographic

California Environmental Data Exchange Index — http://www.ceden.org/
SanGIS / SANDAG GIS Data Warehouse — http://rdw.sandag.org/Account/Login (Login Required)
San Diego Open Data Portal (GIS) — https://data.sandiego.gov/datasets/?category=gis
San Diego Open Data Portal (Park Locations) — https://data.sandiego.gov/datasets/park-locations/

Population & Demographics

US Census — http://census.gov/data

Transit

California Household Travel Survey — https://www.nrel.gov/transportation/secure-transportation-data/tsdc-california-travel-survey.html
California Highway Patron (SWITRS) - http://iswitrs.chp.ca.gov/Reports/jsp/userLogin.jsp (Login Required)
Caltrans (Traffic Volumes) — http://www.dot.ca.gov/hq/tsip/gis/datalibrary/Metadata/AADT.html
Caltrans Census Program — http://www.dot.ca.gov/trafficops/census/
Current by GE Intelligent Streetlight Sensors — https://github.com/CityIQ/OnBoarding (API)
Current by GE Intelligent Streetlight Sensors (Pedestrian) — https://data.sandiegodata.org/dataset/cityiq-pedestrians
Current by GE Intelligent Streetlight Sensors (Parking) — https://data.sandiegodata.org/dataset/sandiego-gov-cityiq_parking
San Diego Open Data Portal (Collisions) — https://data.sandiego.gov/datasets/police-collisions/
San Diego Regional Data Library - https://www.sandiegodata.org/
Traffic Injury Mapping System (TIMS) - https://tims.berkeley.edu/